Last Updated: January 1, 2025
This Privacy Policy describes how BLACK BALANCE FITNESS & NUTRITION LLC ("Company," "we," "us," or "our"), operator of selahviellc.com ("Site"), collects, uses, and shares information about you when you use our website and services. By using our Site, you agree to the collection and use of information as described in this policy.
Business Address: 3417 Brooks Ave, Santa Rosa, CA 95407
Contact: [email protected]
1. Information We Collect
We collect information you provide directly to us, including:
- Account and Order Information: Name, email address, shipping address, billing address, and phone number when you place an order.
- Payment Information: Payment is processed by PayPal. We do not store your credit card or financial account information on our servers.
- Communications: Messages you send us via our contact form, email, or customer support.
- Newsletter: Email address if you subscribe to our newsletter.
We also collect information automatically when you use our Site:
- Usage Data: Pages visited, time spent, browser type, device type, and referring URL.
- Cookies: Small data files stored on your device. See our Cookie Policy below.
- IP Address: Used for fraud prevention and security purposes.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders, including sending order confirmations and shipping notifications
- Communicate with you about your orders and respond to customer service requests
- Send marketing emails if you've opted in (you may unsubscribe at any time)
- Improve our website, products, and customer experience
- Prevent fraud and ensure the security of our Site
- Comply with legal obligations
3. Cookies
We use cookies and similar tracking technologies to improve your browsing experience. Cookies are small text files stored on your device. We use:
- Essential Cookies: Required for the Site to function (e.g., your shopping cart). Cannot be disabled.
- Analytics Cookies: Help us understand how visitors interact with our Site (e.g., Google Analytics).
- Marketing Cookies: Used by advertising partners to deliver relevant ads.
You can control cookies through your browser settings. Disabling non-essential cookies will not affect Site functionality, but may limit personalized experiences.
4. Third-Party Sharing
We do not sell your personal information. We share information with:
- Payment Processors: PayPal processes your payment. Their privacy policy governs data they collect: PayPal Privacy Policy
- Shipping Carriers: USPS, UPS, and FedEx receive your name and delivery address to fulfill shipments.
- Analytics Providers: Google Analytics receives anonymized usage data.
- Advertising Platforms: We may share data with Google, Meta, Microsoft, and TikTok for ad targeting and measurement. These platforms have their own privacy policies.
- Legal Requirements: We may disclose information if required by law, subpoena, or government authority.
5. Data Retention
We retain personal information for as long as necessary to fulfill orders, comply with legal obligations, and resolve disputes. Order information is retained for a minimum of 7 years for tax and accounting purposes. You may request deletion of your data by contacting us (subject to legal retention requirements).
6. Your Rights (GDPR & CCPA)
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate data.
- Deletion: Request deletion of your personal data ("right to be forgotten").
- Opt-Out of Sale: We do not sell personal data. California residents may exercise CCPA rights by contacting us.
- Data Portability: Request your data in a portable format.
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
7. Security
We implement industry-standard security measures including SSL encryption (HTTPS) for all data transmissions. However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.
8. Children's Privacy
Our Site is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of the Site after changes constitutes acceptance of the revised policy.
10. Contact Us
For privacy-related questions or to exercise your rights:
Email: [email protected]
BLACK BALANCE FITNESS & NUTRITION LLC
3417 Brooks Ave, Santa Rosa, CA 95407